If youre not happy with the service youve received from homeserve, call us or send us an email and let us know. Contact number for british gas homecare 0843 504 3185. Find out more about our cover, repair and new boiler options online. How do i book my gas or boiler service if im not a homecare customer. We have a british gas homecare 400 plan and like many of you i consider it to be a total rip off the last boiler service took precisely 10 mins and all the engineer did was plug a computer in and then stare at the boiler, a few minutes later he said it was fine. Had nothing but issues whilst been a loyal customer, customer service from the call centre is the worst i have ever experienced from any company. Email us using our simple form and well respond within 10 working days. Contracted out to nonbritish gas engineers despite the sales rep telling me how many new engineers had been trained up and were waiting to do the work.
The most comprehensive package offered by british gas is homecare four which offers cover for your boiler and controls, central heating, plumbing, drains and home electrics. Call for free british gas homecare breakdowns and enquiries dialing its geographic spare number. You can book the visit online and ime they are prompt and have the parts either on the van or get it by the next day. Insure your boiler for less than you think and say yes to cover that delivers on its promises. As a british gas homecare customer for both gas and plumbing for many years now, ive noticed that the service they provide has deteriorated drastically over the past couple of years. British gas says it has 4 million homecare customers, so i would urge all of them to. No heating, british gas homecare why, oh why, did i.
Been with british gas company for 2 years as a contract, its absolutely ridiculous how rubbish they are, i was moving to another company and british gas said i had nothing to pay for gas but few days later i get a letter in post saying i owe. Operating hours are from monday to friday 8 am to 8 pm, saturday 8 am to 6 pm. British gas gives its call centre staff a day off on sundays so make sure you call monday to saturday. Jonty recently revisited british gas he first visited them in 2009 to see what had changed and to glean some ideas that other contact centres can use. With over six thousand gas safe registered engineers. Last sunday i was away and our boiler ceased working and my wife called british gas homecare and was told that the next available appointment was in 8 days time, despite talking to a.
British gas homecare phone number 0843 770 5045 numbers. The extent of the technologies this covers depends on your individual package. Whod have thought fitting a boiler could save a life. Apr 25, 2016 we have a british gas homecare 200 central heating contract, and the annual renewal recently became due. Heres a list of all emergency repair jobs were able to help with right now.
Whether its your boiler, electrics, plumbing, drains or heating, homecare has you covered. Problem was caused due to locked air in the system can you believe it, that air could cause so much of a problem. This is a different number from the standard british gas customer service number, so make sure you use the number below to speak to a homecare agent. Book an engineer online or alternatively, you can use our app. Have tried to get through to their crappy call centre to rebook my rebooked appointment but after 10minutes on hold i have finally given up. If you would like to contact british gas homecare about taking out a policy, you can do so by calling the number we have provided below. Hundreds of british gas customers have used this number to successfully have their enquiries dealt with. But that left a nasty taste in my mouth, so i cancelled the cover on principle. December 25, 2019 merry christmas and a happy new year from british gas. British gas homecare offers four products ranging in the level of care and extent of coverage. Nov 30, 2017 british gas offers a number of homecare maintenance packages.
I needed my toilet fixed as it was overflowing, british gas gives their plumbing contract to dynarod, however they said they gave me a morning appointment, morning appointments are between 8am and 1pm. I want to say, british gas is a liar, cheater, and scammer company they will tell you a lot of lying stories like you are at the cheapest tariff. Last sunday i was away and our boiler ceased working and my wife called british gas homecare and was told that the next available appointment was in 8 days time, despite talking to a manager who admitted that the service was simply not good enough. British gas pays their engineers a bonus for every powerflush they sell, so the incentive is there to force this upon anyone they think can afford it. British gas homecare contact numbers, mobile phone users click on the number to dial.
Prices, billing, account management and how they handle complaints all add up to make or break the customer experience. I call them out on average 4 times the last couple of years not. Time spent waiting to get through to a british gas call centre is a source of frustration for many customers, who then find that. They offer a range of maintenance contracts of varying degrees of cover which can also include plumbing and drains. We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. Check out the british gas youtube channel here or watch the latest video below. I asked him to put me through to the complaints department. Can i speak to someone if i have a question about buying homecare. Contracted out to non british gas engineers despite the sales rep telling me how many new engineers had been trained up and were waiting to do the work.
The vast majority of calls to british gas are processed within the uk, and more so than many other energy suppliers. If you already have homecare with british gas, you can book a repair appointment. Watch out for huge leaps in boilercare prices from. Telephone number of british gas homecare breakdowns and. Customer service standards are just one aspect of the british gas experience. Call connection service for british gas homecare telephone number 0871 989 84 calls cost pence per minute plus your phone networks access charge for customer services open times daily 24 hours learn more information about british gas at wikipedia here. All products include unlimited engineer call outs, a 24hr customer helpline, and a 14 day cooling off period if you decide to cancel.
If other gas appliances are affected, youll need to book one of our engineers. When it comes to british gas homecare cover customers are equally dissatisfied with what they pay for boiler services and central heating repairs. Oct 04, 2017 british gas customer service contact number 0333 202 9802 british gas customer service contact number is 0333 202 9802. So i am no longer paying this extortionate fee and have said goodbye to british gas homecare. British gas glasgow, uddingston, 35 bothwell road, the british gas area services centre in glasgow houses our homecare membership office.
Call us on 0333 200 8899 and well find a way to help. Our engineers and call centre teams are giving their all to help our most vulnerable customers and respond to emergencies right now. I thought british gas was a trustworthy company, tim told us. In may 2018, centrica announced that british gas had lost 100,000 customers since the start of the year. British gas homecare page 3 homes, gardens and diy.
British gas homecare number 0843 455 0157 report a boiler. The correct british gas smart meter contact number is 0800 048 0303 or 0843 770 5045. I had homecare 400, it took me several weeks to get appointment for enginers to come out to do any repairs. Book a fixedprice repair and well give you a 12month guarantee on our work. He said there wasnt a number he could put me through to.
This homecare phone number can be used to book a service, to book an appointment because of an emergency, or to find out more about the different levels of cover. We have had bg out every single year to sort out one problem or another so yes, its been worth it. British gas homecare contact number 0843 504 3185 customer service and help for british gas homecare all about british gas homecare and how to get in touch. You are at the most expensive tariff and you need to urgently look for an alternative energy supplier. British gas homecare insurance includes a onceayear service. British gas homecare one, two, three, four british gas. If thats okay, continue to use this site or click accept cookies. Said it was british gas to arrange to change my meters telemarketer reported by jm call was not british, he did try to keep me on the line but i ended the call. British gas homecare customers can call 0843 770 5045 monday to friday. Call this number if you want help regarding your accounts like password, username, how to register meter reading, online bill continue reading british gas phone numbers. Boiler on the blink but not a british gas customer.
British gas employs over 12,000 people in the united kingdom in a customer service role. British gas homecare is also known as a british gas agency. British gas provides cover and insurance for your home, boiler, and appliances. Instead of phoning, you can go to the british gas website at any time of the day or night. Calling timetables and transcription of their vocal answering menu to save time.
Keep your boiler and heating working with british gas boiler services. Had to call them out because during the night the overflow ran and was told it was because of the shower not turning off correctly and it need a new turn off tap bar. The company has operated this way since it was bought up by private investors. Book a oneoff repair and well sort it from as little as. In the same month april 2016 british gas also announced they would be closing a call centre and office in oldbury west midlands, with a loss of approximately 680 jobs. British gas phone number premium rate call connection. And provides central heating services such as boiler maintenance and repair. British gas gives its call centre staff a day off on sundays so make sure. British gas homecare maintains boilers and renewable energy home appliance services.
British gas customer service contact number 0333 202 9802 british gas customer service contact number is 0333 202 9802. These phone numbers will connect you to the british gas smart meter team. If you would like to call british gas with no call tracking or logging, the phone number you need to call is. British gas provides a popular way of protection for your boiler, heating, electrics, plumbing and drains. From oneoff repairs to annual service visits, its easy to book an engineer. I will never try to book through british gas again as it caused my parents and myself so much stress, whatever happened to safety first. British gas is one of the uks biggest suppliers of gas and electricity, providing homes with heat and energy for over 200 years. Leeds area service centre new wortley leeds ls12 2ue have done a pretty through web search. British gas homecare contact telephone number 01 298 0900 phone. With british gas homecare you can take out cover for any.
This homecare phone number can be used to book a service, to book an. For mobile phone calls, please tap the british gas homecare contact number to call the british gas homecare phone number. It works by having a large enough base of customers to cover the rare. So i got on to the phone to call british gas i was told by the british gas adviser that the person from british gas turned up at around 4pm and there was no answer which i didnt believe at all as everyone at home was on the look ofcourse we disagreed as i insisted no one turned up since there is no sorry i missed you card left behind to. If you are not happy with any aspect of your service, or feel that you have not been given the correct information when signing up, you should ring the british gas homecare contact phone number 0843 504 3185 to make a complaint. Jonty recently revisited british gas he first visited them in 2009 to see what had changed and to glean. You can call us on 0333 202 9604 on monday to friday, 8am to 8pm, or on saturday, 8am to 6pm. Have been a member of british gas homecare for sometime and a few weeks ago upgraded to homecare three. Book a boiler service and well make sure it ticks all the boxes. Have tried to get through to their crappy call centre to re book my rebooked appointment but after 10minutes on hold i have finally given up. It also works for calling british gas homecare breakdowns and enquiries from abroad. They should not be allowed to call themselves british gas anymore, when shttish gas is a more accurate description. Keep your home warm and working with our range of home services products.
British gas installs smart meters for free and the national rollout is happening right now. British gas have hijacked my account from eon due a mix up of cross addressing 2 years ago and now say i have to close my account with eon and then pay them for the last 2 years worth of gas when i have already paid eon for the same period. So i got on to the phone to call british gas i was told by the british gas adviser that the person from british gas turned up at around 4pm and there was no answer which i didnt believe at all as everyone at home was on the look ofcourse we disagreed as i insisted no one turned up since there is no sorry i missed you. British gas has headquarters in windsor, and call centres dotted around the country.
Great fast service when needed and thorough annual check which you can book online when it suits. We have a british gas homecare 200 central heating contract, and the annual renewal recently became due. British gas homecare provides cover for boiler maintenance, electrics, drains and pipes. British gas gives its call centre staff a day off on sundays so make sure you call monday to saturday instead of phoning, you can go to. Youll find useful information about joining british gas as a new customer. Be prepared to hear the old i cant do that, you will have to contact team x repertoire. We visited british gas in cardiff, winners of the european call centre of the year award, to see how they did it and what tips we could use in our own call centres. British gas homecare address, contact number of british. Simply choose a date and track your engineer online. I called back again on a different british gas number and finally got through to a uk call centre. If youre not a british gas customer but you want to find out more about their energy tariffs, you can phone between 8am and 8pm during the week, or between 8am and 6pm on saturdays on 0333 202 9505. You might learn a few things from the awardwinning british gas contact centre.
British gas and other homecare type plans always work out as poor value for the majority of customers, otherwise they would never make money on it and so never offer it. Our homecare range of boiler cover provides annual boiler servi. British gas is a trading name of british gas services limited which is authorised and regulated by the financial conduct authority. When the paperwork arrived the annual charge had been increased from. Please only contact us if its urgent, so we can help those most in need. If anyone is seriously thinking of taking up a bg homecare plandont will have to try and call them again either later or tomorrow. Then call our breakdowns and enquiries line, also use this number if anyone in your house is at. As well as energy, they offer boiler servicing and repair, kitchen appliance and home electrical repair, plumbing and drain repair, a. The guy on the phone this time was a bit more helpful and admitted he was baffled by the whole thing. Looking for a bit of inspiration in your contact centre. We also share information about how you use our site with partners, who use it with other data to show you relevant ads on other sites, and to check ad performance. What these mean is that you pay a monthly fee for unlimited engineer callouts.
British gas are one of the uks leading energy and central heating suppliers with over 6,000 engineers nationwide. Call now to book your smart meter upgrade, or for technical support. From oneoff repairs to annual service visits, its easy to book an engineer appointment with british gas. Here, we take a closer look at the homecare range from the. Just had to call the emergency line because of the way british gas left my incomplete boiler in a dangerous state with a gas leak from dodgy welding and messy pipework. By the way im not a fan of bg and would never ever use them for my gas or electric. Ups and downs of having a british gas homecare contract. Do not trust british gas staff because what they tall you are lying. The homecare cover products include boiler protection but can also be extended to cover your central heating, drainage and even electricals. This is also the homecare number for your day to day problems around the home. This number has been calling me several times a day for weeks, i only responded this time to try to find out who it was, i doubt it was british gas.